![]() If you suspect your equipment may be at fault, try switching to a different set of headphones or using a different mic. It is possible to pass the equipment checks with headphones or a microphone that has a loose connection, as the sound can be intermittent, so you might not notice the problem when doing the checks. One other thing that can cause the sound to cut out is a faulty microphone or headphones. Turning the router off and then on again. If your connection speed is low, you can try disabling the video, so that more bandwidth is available for audio. The best way to check your connection is through our troubleshooter tool. If the audio keeps cutting out, you may have a poor internet connection. They can unmute whenever they need to speak. If you experience this in class, and headphones aren't an option, it's best to mute the microphone of the participant who is causing the echo or feedback. We highly recommend headphones to prevent potential issues and improve experience. This can sound like an echo effect or even a loud screech! If you or one of your students is not using headphones, the microphone might be picking up the sound coming out of the speakers, which creates a feedback loop. There are three factors that are important for good sound quality: Are you feeling unsatisfied with the current audio/sound quality in your class?
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